Automated Upsells & Guest Engagement
Automatically email guests before, during, and after their booking — or embed a link into your existing messages — to drive revenue and elevate the guest experience.
Overview
EMS helps you delight guests and grow revenue at the same time - automating engagement, upsells, and fulfilment so every interaction feels effortless.
Automated Engagement
Fulfilment
Insights
Upsells Unleashed
Effortless Automation
Seamless Embeds
White-Label Upsell Store
Guest Guides & Local Info
Bespoke Onboarding
Real-Time Insights
How It Works
Upload or Connect
Create an Automation
Publish & Embed
Monitor & Optimise
Core Features
EMS Send
- Automated, pre-timed upsell emails
- CSV upload or one-click PMS sync
- Custom-branded upsell ecommerce pages
- Property guides, welcome messages & local recommendations
Fulfilment Tools
- Department-specific order & request dashboards
- Automated routing to F&B, housekeeping, concierge
- Track stock levels and blackout dates in one place
- Configure automatic reminders or escalations if requests aren’t fulfilled within your target time
Insights Dashboard
- Live revenue tracking & take-rates
- Popular offers and average order value
- Download CSV reports for stakeholders
- Identify key trends to optimise performance
£59
per property per month + VAT
What’s included (per property):
- Unlimited automations
- Branded upsell microsite
- Advanced guest guides
- Calendar-linked products
- Fulfilment dashboards
- Live reporting & insights
- CSV upload + 1-click PMS sync
- Embed links & widgets
- Multi-property management
- White-glove onboarding
- 14-day free trial included
Processing & billing:
- Payments taken via our checkout incur a 3.5% processing fee.
- All plans charged + VAT.
- Extra properties enjoy a 25% discount
Need volume pricing or enterprise terms?
Contact us — we offer custom discounts for larger portfolios and dedicated support packages.
Frequently Asked Questions
Quick answers to common questions about our products and services.
Nope. We work with restaurants, venues, airbnbs - anywhere guests hang out.
No. It's all browser-based, so staff can use their phones, tablets or laptops.
Hell yes. Your vibe, your voice, your rules. The whole EMS platform can be completely white-labelled.
You can start using EMS in minutes. Full customisation with products, requests and branding can take a couple of hours, depending on how complex you go.
Yes! Get started today and enjoy 14 days free to test the platform.
Not at all! We built EMS so anyone can set it up and benefit from offering a more digital guest experience.
Testimonials
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
The guest experience is evolving. Are you?
Drop the clunky workflows. EMS automates guest emails, upsells, and fulfilment in one streamlined system.