Automated Upsells & Guest Engagement
Automatically email guests before, during, and after their booking - or embed a link into your existing messages - to drive revenue and elevate the guest experience.
Upsells Unleashed
Pre-built, perfectly timed automated upsell journeys.
Drop your branded upsell microsite link into any email, SMS, or guest-platform message.
Your logo, colours, and fonts on a high-converting ecommerce page.
Link to property guides, welcome messages, and curated recommendations
Hands-on setup, custom strategy sessions, and ongoing check-ins from our dynamic team.
Monitor campaign performance with live dashboards.
How It Works
Drag & drop a CSV of guest data - names, emails, stay dates - or connect your PMS/CRM.
Build your own automations to target guests at key points pre, during or post-stay.
Publish your branded microsite in seconds and embed the link into your guest messages.
Watch opens, clicks, and incremental revenue populate your Insights Dashboard.
Core Features
- Automated, pre-timed upsell emails
- CSV upload or one-click PMS sync
- Custom-branded upsell ecommerce pages
- Property guides, welcome messages & local recommendations
- Department-specific order & request dashboards
- Automated routing to F&B, housekeeping, concierge
- Track stock levels and blackout dates in one place
- Configure automatic reminders or escalations if requests aren’t fulfilled within your target time
- Live revenue tracking & take-rates
- Popular offers and average order value
- Download CSV reports for stakeholders
- Identify key trends to optimise performance
Simple pricing. One clear price.
Everything you need to unlock pre-arrival upsells, guest guides and fulfilment.
What’s included (per property):
- ✅ Unlimited automations — Pre-, in- and post-stay journeys; unlimited sends.
- ✅ Branded upsell microsite — Your logo, fonts and colours.
- ✅ Advanced guest guides — Property info, welcome messages and local recommendations.
- ✅ Calendar-linked products — Sell anything that needs a time slot e.g. bike rental, picnic slots etc.
- ✅ Fulfilment dashboards — View orders in real-time and easily update the status.
- ✅ Live reporting & insights — Revenue, open rates, popular products, best customers.
- ✅ CSV upload + 1-click PMS sync — Start with CSVs; connect SiteMinder/HLS etc.
- ✅ Embed links & widgets — Drop the upsell link in emails, SMS or PMS messages.
- ✅ Multi-property management — Manage properties from one account.
- ✅ White-glove onboarding — Strategy call, setup help and optimisation check-ins.
- ✅ 14-day free trial included
Processing & billing:
- Payments taken via our checkout incur a 3.5% processing fee.
- All plans charged + VAT.
- Extra properties enjoy a 25% discount
Need volume pricing or enterprise terms? Contact us - we offer custom discounts for larger portfolios and dedicated support packages.
Frequently Asked Questions
Quick answers to common questions about our products and services.
Nope. We work with restaurants, venues, airbnbs - anywhere guests hang out.
No, guests just scan a QR code on their phone. Staff can use their phones, tablets or laptops.
Hell yes. Your vibe, your voice, your rules. The whole EMS platform can be completely white-labelled.
You can start using EMS in minutes. Full customisation with products, requests, branding and live chat can take a couple of hours, depending on how complex you go.
Yes! Get started today and enjoy 14 days free to test the platform.
Not at all! We built EMS so anyone can set it up and benefit from offering a more digital guest experience.
Testimonials
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
Pre-arrival emails now do the selling for us. Upgrades, parking, late checkout—+17% ancillary within a month.
The welcome email killed the 'where do I park?' calls. Guests arrive calmer—and upsell take-rate hit 12%.
Mid-stay tips + spa offer = weeknight spa bookings up 22%. All from one automated flow.
Local recs in the day-before email get 60% click-through. Guests feel looked after before they even check in.
We added late checkout to the T-24h email and it prints money. +£9.80 per booking on average.
Post-stay thank-you + direct rebook code: repeat stays up 14% without lifting a finger.
No fancy integrations—just a CSV and great timing. We launched in a day and it paid back in a week.
Guests love the tone; ops loves the quiet inbox. The guide email cut questions by half.
Pre-booking email with a welcome cocktail? 18% of diners pre-add it. Easy win.
Chef's menu 'pre-order only' in the confirmation email sells out weekends. Higher spend, smoother service.
Day-of reminder with local parking tips + add a dessert board—+11% ticket on a Tuesday.
Post-meal note with neighbourhood recs keeps us top of mind. Return bookings climbed 9%.
We swapped generic newsletters for timed flows around bookings. Open rates doubled; basket size followed.
Pre-event email upsells drink tokens and VIP entry—per-head spend up 15% before doors open.
Set-time mail with 'skip the queue—pre-order now' is a license to print money.
Missed-the-merch follow-up the next morning clears stock without discounting.
Local travel and timings in the welcome note slashed 'what time?' messages. Team finally breathes.
Pre-arrival email offers early check-in/firewood hamper. +£7.30 per stay across 42 cottages.
Mid-stay local recs stopped the 'what should we do?' messages—and lifted late-checkout buys by 13%.
Post-stay thank-you + direct rebook link = repeat direct up 16%. OTA fees down, stress down.
The guest experience is evolving. Are you?
Drop the clunky workflows. EMS brings ordering, requests, chat, and upsells into one streamlined system.