The Team Behind EMS

Every guest. Every touchpoint. Elevated. We build pick-and-mix tools that turn routine interactions into unforgettable (and profitable) moments.

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Our Story

It started with one question:

Why do guests wade through noise when a simple email could do the work?

In 2019 we built an AI engine to personalise hotel bookings. It worked—guests were happier, revenue went up. Hotels then asked: “Can you help us sell more before guests arrive?” We listened.

EMS was born: an automation engine built for hospitality. From there, restaurants, venues, and Airbnbs joined in. The idea stayed the same—replace messy manual work with seamless, branded communications that guests love.

What Drives Us

Level the field

Give independents the same power as global chains.

Keep it human

Staff focus on service, EMS handles the clicks.

Ship fast

No jargon, no long integrations—just quick wins.

Mission

To democratise guest-experience tech. If you can upload a CSV, you can run EMS. No dev team, no six-month rollout. Just plug-and-play tools that boost revenue, save staff time, and turn guests into repeat fans.

Who We Serve

Hotels

Chasing ancillary revenue.

Restaurants

Driving midweek demand.

Venues

Lifting per-head spend.

Airbnbs

Boosting reviews and rebookings.

The guest experience is evolving. Are you?

Drop the clunky workflows. EMS automates guest emails, upsells, and fulfilment in one streamlined system.

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