Perfectly Timed, Effortlessly Branded
Guests don’t want random newsletters—they want the right info at the right time. EMS turns your booking data into polished, branded email flows that guide, upsell, and delight.
Why Automated Engagement Matters
Guests expect it
They live in their inbox. Timely communication is the difference between calm arrivals and chaos.
Revenue depends on it
Pre-arrival is the single highest-converting window for upsells.
Your staff can't scale
Automation handles FAQs and upsell prompts so your team doesn't have to.
What You Can Automate
Pre-Arrival
- Upgrades: larger rooms, sea views, VIP packages
- Practical add-ons: parking, early check-in, luggage drop
- Experience extras: spa slots, dining reservations, welcome hampers
- Guides: Wi-Fi, directions, property policies, curated local tips
In-Stay
- Mid-stay nudges: late checkout prompts, spa/restaurant reminders
- Local recs: “Best café nearby”, “Events tonight in town”
- Service touches: “Need anything? Just reply to this email”
Post-Stay
- Thank-you notes: personalised and warm
- Verified reviews: captured automatically, with private flagging of low scores
- Rebooking codes: bring them back direct, not via an OTA
How It Works
Upload or Connect
Drag a CSV of guest data or sync your PMS/CRM.
Create Flows
Drag-and-drop builder for pre, during, and post-stay automations.
Customise
Add your logo, fonts, and colours—emails look 100% on-brand.
Publish & Embed
Send directly or drop upsell links into any message.
Optimise
Use Insights to track opens, clicks, and revenue.
Why Teams Love It
No tech team needed
Anyone can set it up.
Fast launch
Get your first upsell emails out in under an hour.
Scalable
Works for single properties or portfolios of hundreds.
The guest experience is evolving. Are you?
Drop the clunky workflows. EMS automates guest emails, upsells, and fulfilment in one streamlined system.