Automated Messages That Boost Revenue.
Automatically engage every guest before, during, and after each booking with perfectly timed, custom-branded messages—no complex integrations required.
Why Operators Choose EMS Send
Pre-arrival teasers, in-stay nudges, post-stay win-backs. Put upgrades, add-ons, and reviews in front of guests when they’re most likely to act
Build or adjust flows in minutes—no code, no agency fees
Import a list today, plug in your PMS tomorrow—your choice
Boost open rates and brand trust with your hotel@yourdomain.com address
Start with email; add SMS or WhatsApp when you’re ready
See opens, clicks, and conversion £ in one revenue dashboard
High-Impact Touchpoints (Examples)
7 days before arrival
“Add a late checkout for 20% off.” – Average 14% take-rate
Check-in morning
“Fancy a welcome cocktail? Order now, skip the queue.”
Mid-stay
Quick CSAT pulse; low scores route to the duty manager in real time.
Checkout +1 hour
“Rate your stay & save 10% on your next booking.”
30 days post booking
Personalised offer based on spend tier or last-ordered service.
Built-In Deliverability & Branding
Your own domain, DKIM/SPF pre-configured.
Auto-apply your fonts, colours, and logo.
Set-Up in Three Steps
Drag in a CSV or connect your booking system.
Choose “Pre-stay Upsell”, “Abandoned Checkout”, or build from scratch.
Real-time dashboard shows sales, ROI, and best-performing messages.
Teams typically launch their first revenue-generating flow in <30 minutes.
The guest experience is evolving. Are you?
Drop the clunky workflows. EMS brings ordering, requests, chat, and upsells into one streamlined system.