Turn every booking into a bigger payout.
From one spare room to 500+ units, EMS lets hosts and property managers upsell extras, answer questions with QR codes, and collect rave reviews on autopilot.
Why Hosts & Managers Choose EMS
Challenge
Guests ask the same questions
EMS Fix
Info QRs link to digital house guides, Wi-Fi codes, local tips—no inbox ping-pong.
Challenge
Leaving money on the table
EMS Fix
Pre-arrival upsell emails (early check-in, welcome hamper, firewood pack) convert before guests arrive.
Challenge
After-hours messages
EMS Fix
One-tap service requests route issues to on-call or maintenance instantly.
Challenge
Ratings make or break revenue
EMS Fix
EMS Rate prompts verified reviews and flags problems privately.
“Booking-to-Rebooking” Guest Journey
Booking confirmed
Thank-you email + optional paid add-ons
New revenue before arrival
T-3 days
Reminder email upsells early check-in or late checkout
Increases spend & staggered arrivals
Arrival
QR welcome card opens guidebook & service request menu
Fewer calls, happier guests
Mid-stay
Quick micro-survey + local experience offer
Real-time issue capture & upsell
Checkout
Capture review & rebook discount
Higher star rating, direct repeat stays
Tools That Keep Hosts Happy
Drag-and-drop emails timed to each stay; upsell extras in a click.
Digital guidebooks, firewood orders, linen swaps—everything in guests’ pockets.
See open requests, who’s on it, and SLA timers at a glance.
Track add-on sales and review scores per property or portfolio.
“EMS turned guest questions into self-serve clicks and upsells I never thought to offer.”
— Anna Doyle, Superhost & Portfolio Manager
The guest experience is evolving. Are you?
Drop the clunky workflows. EMS brings ordering, requests, chat, and upsells into one streamlined system.