Craft seamless guest experiences.
Stadiums, theatres, arenas, festivals, even private hospitals—EMS puts ticketing, on-site ordering, and follow-up revenue under one roof.
Why Operators Choose EMS
Challenge
Pre-event upsells
EMS Fix
EMS Send emails upselling VIP parking, seat upgrades, or pre-ordered drinks.
Challenge
Concession queues
EMS Fix
Seat & Collect QRs let guests order on their phone—either delivered to seats or prepped for fast pickup.
Challenge
Info overload
EMS Fix
Info QRs surface set times, maps, allergen lists, or ward visiting hours instantly.
Challenge
Missed merch sales
EMS Fix
Post-event EMS Send nudges fans who didn’t buy on-site with a “Missed the merch?” link.
“Door-to-Encore” Journey
Ticket purchase
Auto-welcome email with FAQ & VIP add-ons
In-seat
QR ordering (delivery or collect)
Set-time alert
Push: “Bar closes in 15 min—last orders now”
Exit
Feedback & merch discount
Day +1
Follow-up email: missed-merch, season tickets
Tools That Keep Crowds Happy and Ops Calm
Colour-coded timers flag ageing orders and help staff pace volume.
Run out of nachos? Hide them in two taps—auto-message explains to guests.
Target by seat block, membership tier, or day-patient ward.
Showcase provenance of craft beers, artist bios, or post-op recovery advice.
“Queues vanished, bar sales soared, and fans loved the control.”
— F&B Manager, Midlands Arena
The guest experience is evolving. Are you?
Drop the clunky workflows. EMS brings ordering, requests, chat, and upsells into one streamlined system.