Craft Seamless Guest Journeys
Automate pre-event comms, drive add-on sales, and capture post-event revenue—without adding staff workload.
Why Operators Choose EMS
Missed pre-event sales
Emails upsell VIP upgrades, parking passes, drink tokens, or meal deals before guests even arrive.
Confused attendees
Automated info packs cover set times, maps, travel advice, and FAQs in one click.
Weak post-event conversion
Follow-up emails with merch, future event offers, or memberships lock in extra revenue.
Door-to-Encore Guest Journey
Purchase
Welcome email + optional VIP/product upsells.
T-1 week
Event info + transport details.
Day before
Reminder email upselling drink tokens or meal packages.
Post-event
Thank-you + review + “missed merch” follow-up.
Tools That Keep Ops Calm
Fulfilment dashboards
Manage pre-event product redemptions and orders.
Calendar-linked inventory
Limit ticketed upsells like VIP meet & greet or parking slots.
Segmented sends
Target communications by ticket type, seating block, or membership level.
Insights dashboards
See take-rates, AOV, and campaign impact instantly.
“Queues fell, per-head spend rose, and we’ve built repeatable revenue into every event.”
— F&B Manager, Midlands Arena
The guest experience is evolving. Are you?
Upgrade every touchpoint, not just the stage.