Digitise Every Stay, Your Way
Automated guest emails before, during, and after the stay. Drive upgrades, reduce calls, and make guests feel looked after from the moment they book.
Why Hoteliers Choose EMS
Disjointed upsells
Pre-arrival emails present upgrades, parking, spa slots, and late checkout—automatically, no calls or manual chasing.
Guests asking the same questions
Welcome messages and property guides arrive in guests’ inboxes before check-in, answering Wi-Fi, parking, spa hours, and more.
OTA dependency
Post-stay thank-you emails with rebook links capture more direct bookings and verified reviews.
Operational bottlenecks
Orders route instantly to the right department via fulfilment dashboards and calendar-linked scheduling.
Build the Guest Journey That Fits You
Pre-Arrival
A polished email introducing the stay, upselling add-ons, and linking to local guides.
In-Stay
Mid-stay touchpoints with local recs, dining reminders, or late checkout prompts.
Post-Stay
Thank-you emails that secure reviews and encourage direct rebooking.
Effortless for Staff
Fulfilment dashboards
Track and assign upsell requests with clear SLAs.
Calendar-linked products
Manage bookable assets (spa slots, bike rentals, meeting rooms) without double-booking.
Real-time insights
See revenue, take-rates, and product performance at a glance.
CSV/PMS sync
Start small with spreadsheet uploads or connect your PMS for full automation.
“Guests love the personal touch, staff love the simplicity—and the bottom line loves the upsells.”
— GM, London Hotel Chain
The guest experience is evolving. Are you?
Drop the manual upselling. EMS automates the journey and keeps it human.