Digitise Every Stay, Your Way
Give guests mobile-first options for check-in, room-service, chat, and upsells while staff handle it all from one easy dashboard.
Why Hoteliers Choose EMS
Challenge
Disjointed upsells
EMS Fix
Pre-arrival emails offer stay personalisation, spa slots, parking and more.
Challenge
Room-service delays
EMS Fix
QR ordering routes tickets straight to kitchen/bar with throttling.
Challenge
Missed guest requests
EMS Fix
One-tap service tickets auto-assign to housekeeping or engineering.
Challenge
OTA review pressure
EMS Fix
Verified EMS Rate reviews lift scores & drive direct bookings.
“Pick & Mix” Your Perfect Guest Journey
Room service, poolside drinks, restaurant table ordering.
Extra pillow, maintenance, airport transfer—logged & tracked.
Local guides, spa menus, Wi-Fi codes—all branded to you.
Real-time concierge routed to the right team.
Room service, poolside drinks, restaurant table ordering.
Extra pillow, maintenance, airport transfer—logged & tracked.
Local guides, spa menus, Wi-Fi codes—all branded to you.
Real-time concierge routed to the right team.
Activate only the modules you need today; add more anytime with one click.
Effortless for Staff
Colour-coded cards by team, priority, and SLA.
“Broken AC” ➜ Engineering · “Extra towels” ➜ Housekeeping.
CSV or scheduled PDFs for finance & owners.
Spa appointments, meeting-room bookings, equipment loans.
Guest Journey Touchpoints
Upgrade & add-on email
QR room-service + live chat
Automated review prompt
“Guests love the control, staff love the simplicity—and revenues speak for themselves.”
— GM, London Hotel Chain
The guest experience is evolving. Are you?
Drop the clunky workflows. EMS brings ordering, requests, chat, and upsells into one streamlined system.