Serve every guest, every time - seamlessly.
Custom-branded QR journeys that handle ordering, service requests, live chat, and info pages in one hub.
Why Guests Love It
Room-service, poolside F&B, table orders
Scan, customise, pay in <30 s
Extra towels, maintenance, late checkout
One tap—no phone calls
Concierge questions, event updates
Real-time answers, routed to the right team
Hotel guide, local eats, FAQs
Everything they need in one link
How EMS Serve Works
Guests hit a tailored QR (room, table, cabana) and see only the options that matter.
Orders, requests, and chats auto-assign to the correct team with load-balancing logic.
Ready alerts and one-tap re-order keep revenue rolling.
Built to simplify operations
Colour-coded cards show status by team, SLA timer, and priority.
“Leaking tap” → Engineering · “Extra pillow” → Housekeeping—no manual triage.
See peak hours, top items, request volumes, and review scores in one view.
Perfect for spa slots, equipment hire, or event bookings.
The guest experience is evolving. Are you?
Drop the clunky workflows. EMS brings ordering, requests, chat, and upsells into one streamlined system.